Tiểu luận Kaizen in the improvement of airport Brookfield

in the improvement ofTeam: Truc Quynh – Thao Duyen – Tien AnhKaizenairport Brookfield Kaizen methodJust – In – Time Kanban – Reduction & WastageSPEAKER SYSTEMSSet up new range of speaker and expand the space that speaker cover  especially places like smoking area WHEELCHAIRS Import more FREE wheelchairs for disabled people – provide assistant to help them in any difficult circumstancesAlways make sure that disabled people have the right to go first in any gates - in or out SMS – EMAIL NOTICES Before any flights, we will make sure that the flight information in detail will be sent to customers through SMS and Email so that every of our customer has the idea of how to arrange their time for their coming flightsCHECK IN MACHINESSet up more automatically check – in machine so that people can always go to the machines once the check – in tables get crowdedBAGGAGE IMPROVEMENTSExpand the baggage claim areas : provide more TRUCKS and CONVEYOR BELTS to transfer customer’s baggage in case there would be a situation when many planes landed at the same timeCAR PARKExpand the area Increase the level of the car park areaRe – design and provide different exit waysGroup 2: Customer Focus – High quality control - Quality Assurance - Flexible workplace practicesFlexible workplace practicesCustomer ServiceVIP loungeFlexible workplace practicesProviding regularly health care appointments every period of time for staffsFlexible workplace practicesHiring both full-time and par-time staffsScheduling flexibly in division work for various staffs in suitable shiftsBuying a wide variety of insuranceCustomer ServiceTraining professionally all staffs, especially sales force, staffs’ behaviours in urgent situationsProviding a diversity ofmagazinesdrinksOffering a range of promotionMOREmassage chairsVouchers to apology or thank passengersVIP LOUNGEAccepting membership cards from a broad variety of airlinesVIP LOUNGEBringing wide, luxurious and creative spaces updating new eco-friendly trendsVIP LOUNGEand modernest facilities for VIP passengersVIP LOUNGEThe best sevices brought by the most skillful staffsGroup 3: Securities Securities Prevent attacks on airports or aircraftPrevent accidents and fatalities due to transport of hazardous materialsEnsure safety and security of passengersMore camerasTrained-dog will be includedGroup 4: Empowerment, Leadership and thinking about the futureLeadership and thinking about the futureManaging stakeholdersSuccession planning and talent managementBuilding a high performance cultureMaintaining and improving customer serviceManaging costsPutting change theory into practiceCreate opportunities for leaders to discuss business, vision, strategyExpect people to take initiative, fill in the detail, get on with their jobsBuild leadership capacity and capabilityDevelop, promote, recognize and reward the talented and committedHold regular reviews and learn from themThe endTeam members: Tien AnhTruc Quynh Thao Duyen